Return & Refund Policy — Find Your Sunshine
At Find Your Sunshine, every item is created with care, intention, and a little glow of joy. But I know that sometimes things don’t land quite the way we hoped. When that happens, I want the path back to feel gentle, clear, and kind.
Returns
If your purchase doesn’t brighten your day the way it should, you may request a return within 14 days of receiving it.
To come back home, items must be unworn, unwashed, and in their original condition, just as they arrived.
Because each personalized piece is crafted uniquely for you, custom items can only be returned when the mistake is mine—an incorrect name, color, or design.
Refunds
Once your return is received and lovingly checked, I’ll let you know right away.
Approved refunds are sent back to your original payment method, like a little beam of sunshine returning to its source.
Please allow 3–7 business days for it to appear, depending on your bank.
Exchanges
If you need a different size or something arrived not quite as promised, I’m happy to exchange it.
Personalized items can be exchanged only when the error was on my end.
Damaged or Incorrect Items
If your order arrives damaged or not as expected, please reach out within 7 days with a photo.
I’ll make it right—quickly, kindly, and at no cost to you.
Non‑Returnable Items
• Personalized or custom items (unless defective or incorrect)
• Sale or clearance items
• Digital downloads
How to Begin a Return
Simply send a message through the contact form or email with your order number and a short description of what’s going on.
I’ll guide you through the next steps with warmth and care.
Here’s your updated section with the changes you requested — 8‑hour cancellation window and shipping determined at checkout —
Terms & Conditions — Find Your Sunshine
Welcome to Find Your Sunshine. By visiting this space, you’re not just browsing — you’re becoming part of a small, heartfelt community built on creativity, kindness, and a shared love for things that brighten the world. These Term
s & Conditions help keep our little corner of sunshine safe, clear, and fair for everyone.
1. Community & Connection
By using this website, you join a growing circle of people who value joy, warmth, and meaningful creations.
Your presence here matters, and your support helps this community shine a little brighter.
If you choose to donate, please know that your generosity directly supports the growth of this space — from new designs to better tools to keep the sunshine flowing. Donations are deeply appreciated and are considered voluntary contributions, not purchases, and therefore are non‑refundable.
2. General Information
Find Your Sunshine is an independently run shop offering handmade, personalized, and curated items.
By using this website, you agree to these Terms & Conditions. Updates may occur from time to time, and continued use of the site means you accept any changes.
3. Products & Personalization
Each item is crafted with intention and care.
Because many products are personalized, slight variations may occur — these small differences are part of their charm.
You are responsible for ensuring all personalization details (names, dates, colors, etc.) are correct at checkout.
4. Pricing & Payment
All prices are listed in USD.
Payment is required at the time of purchase.
Find Your Sunshine may adjust prices or correct errors if needed, though changes will not affect completed orders.
5. Shipping
Shipping rates and delivery options are calculated and displayed at checkout, based on your location and chosen shipping method.
Once your order is shipped, delivery times depend on the carrier.
Find Your Sunshine is not responsible for delays caused by postal services, weather, or incorrect addresses provided by the customer.
6. Returns & Refunds
Your happiness matters deeply. If something isn’t right, please refer to the Return & Refund Policy for full details.
Personalized items can only be returned or refunded if there was an error on my end.
7. Cancellations
Orders may be canceled within 8 hours of purchase.
After that, work may have already begun on your item — especially personalized pieces — and cancellations may no longer be possible.
8. Donations
Donations are voluntary acts of support that help sustain and grow the Find Your Sunshine community.
Because they are not tied to a physical product or service, donations are non‑refundable.
Your kindness is cherished and helps keep this space glowing.
9. Intellectual Property
All designs, images, product descriptions, and content on this website belong to Find Your Sunshine.
You may not copy, reproduce, or use any content without written permission.
10. Privacy
Your personal information is used only to process your order and provide customer support.
Your details are never sold or shared with third parties except as required to fulfill your purchase (such as shipping carriers or payment processors).
11. Limitation of Liability
Find Your Sunshine is not responsible for:
• Misuse of products
• Allergic reactions to materials
• Shipping delays
• Errors in personalization submitted by the customer
By using this site, you agree that Find Your Sunshine’s liability is limited to the cost of the purchased item.
12. Contact
If you ever need help, have a question, or simply want to reach out, you can contact me through the website’s contact form or by email.
I’m always here to help — with warmth, care, and a little sunshine.
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